Privacy Requests

Effective: November 9, 2026

If you have a client portal account

• Get a copy: sign in, open Your profile, and choose Download my data. You get a file with your account details, profile, sign-in history, the messages you wrote, a list of the files you uploaded, your approvals, and your feedback.
• Correct it: change your name, job title, phone number, and email choices on Your profile. To change your sign-in email or anything else, email us.
• Delete it: on Your profile, choose Request deletion. You'll be asked for an authenticator code, then the request is recorded for our team and a confirmation is emailed to your account address. We'll contact you at that address before deleting anything.

Everyone else, or if you prefer email

Email support@havardsolutions.com with “Privacy request” in the subject. Tell us what you'd like (a copy, a correction, or deletion) and the email address or details you used with us, such as on a quote request. You don't need an account.

How we confirm it's you

To protect your information, we only act on a request once we're confident it comes from the person the information is about. Usually we reply to the email address we have on file and ask you to confirm from it. If you have a portal account, we may also ask you to confirm by signing in. We never confirm or deny whether someone has an account or has contacted us until the request is verified. We'll only ask for what we need to verify you, and we use it only for that.

You can ask someone to make a request for you. We'll need written permission from you and may still need to confirm your identity with you directly.

What deletion means here

When we delete your information, we close your portal account, remove your profile, and delete or anonymize your quote requests and messages that we don't need to keep. Some records must be kept, and we'll tell you which apply:

• Invoices, payments, and quotes, for as long as tax and accounting rules require.
• Approvals and other signed decisions, as long as needed to show what was agreed for a project.
• The security log, which is tamper-evident: entries are sealed when written and can't be edited or removed individually. It records actions such as sign-ins, with the time, the account's email address, and the network (IP) address used.
• Backups, which roll over automatically within 14 days.
• Anything we're legally required to keep, or need to keep to resolve a dispute or protect against fraud.

Anonymous visit statistics can't be traced back to a person, so there's nothing in them we can find to delete. They're removed automatically after about two years.

How long it takes

We aim to respond within 30 days, and we'll respond within 45 days in any case. If we need more time, as some state laws allow, we'll tell you why. There's no charge for a request.

If you disagree with our answer

Reply to our response, or email support@havardsolutions.com with “Privacy appeal” in the subject, and the owner of Havard Solutions will review the decision and reply within 45 days. If you're still not satisfied, you can contact your state's attorney general.

For the full picture of what we collect and why, see our Privacy Policy and Cookie Policy.