Refund Policy
How cancellations and refunds work, and what happens to a deposit if plans change.
Draft. This page may be updated before it's finalized. It describes how Havard Solutions works today. Questions? Email support@havardsolutions.com.
Effective: November 9, 2026
The short version
- Your accepted quote comes first. If it sets out cancellation or refund terms, those apply. This policy covers anything the quote doesn't.
- Cancel before we start work and your deposit is refunded in full.
- Cancel after work has started and you pay only for the work done up to that point. We refund the rest.
- Duplicate payments and overpayments are always refunded in full.
- Refunds go back to the way you paid, without fees deducted.
How payments work
Every project starts with a written quote that lists the price and payment schedule, including any deposit due before production starts. We issue invoices in your client portal, usually a deposit and then a balance. You can pay an invoice by card on Stripe's secure checkout page, or by another method the invoice lists. Each payment is a one-time charge for that invoice. There are no subscriptions or automatic renewals.
Cancelling a project
You can cancel a project at any time by telling us in writing, either by message in your client portal or by email to support@havardsolutions.com.
- Before work begins: we refund any deposit in full.
- After work has begun: we stop work and send you a written statement of the work completed up to the day you cancelled, valued according to the price and deliverables in your quote. We keep the part of your payments that covers that work, plus any third-party costs you approved that we can't recover (for example, stock image licenses or printing), and refund the rest. You won't be charged more than the total price in your quote. Files for completed work are released to you once the statement is settled.
- Approved and delivered work: once you've approved a final version and its final files have been released to you, that part of the project is complete and isn't refundable, unless the files don't match the version you approved or the law requires otherwise.
If we can't finish your project
If we have to cancel a project for reasons on our side, we refund everything you've paid for work that hasn't been delivered.
If something isn't right
If a deliverable doesn't match the scope in your quote, tell us and we'll fix it. Changes within the agreed deliverables are covered by the revision rounds in your quote; see our Scope of Services. If we can't fix it, we'll agree with you on a partial or full refund for that deliverable.
Duplicate payments and overpayments
If you pay the same invoice twice, or pay more than the balance due, we refund the extra in full. Our system flags these automatically, and we'll contact you, but you're welcome to tell us too.
How refunds are paid
- Card payments are refunded through Stripe to the card you used. Your bank usually takes 5 to 10 business days to show it.
- Other payment methods are refunded the same way you paid, or another way we agree with you in writing.
- We don't deduct card processing or other fees from a refund.
How to ask for a refund
Email support@havardsolutions.com or send a message in your client portal, with the invoice number and a short explanation. We aim to reply within five business days. If you're thinking about disputing a card payment, please contact us first; it's usually the fastest way to sort things out. This doesn't limit your rights with your card issuer.
Your rights
Nothing in this policy limits any rights you have under the law. These terms work alongside our Terms of Service and your accepted quote.
Contact
Havard Solutions
Mobile County, Alabama
Email: support@havardsolutions.com
Phone: (251) 518-7442